Support Request 

Request to the Technical Support Team


You have a technical question and are looking for assistance in finding the right answer? With the help of the Support Request function you can send your request directly via the Internet to the Technical Support Team. Through the Support Request function we can offer you a tailored solution for your specific task. The Support Request function will guide you through the relevant steps from product selection, solution description and proposals for solution until sending off your request to the Technical Support Team.


In each step, you will be asked for the required information by means of selection lists or text entries. The Support Request function can also be used without login. After having logged in, you can transfer your contact data (see "personal data") directly into the corresponding form. Find more information on the Support Request in the Guided Tour


Within the sequence of steps, our Online Support will offer you solutions relevant to your specific request – maybe a suitable solution is already available?The precise questions ensure that no relevant data is missing and your request can be forwarded directly to the right specialist. This will help you to save time, especially when you have no time to spare.

Send a Support Request