Technical Support is the department of Industry Sector that provides external customers with :
Technical support via phone and Support Request(Monday to Friday, 8:30 - 16:30 ).
Service (repairs, warranty, product return etc).
Technical Consulting in System configuration
The covered product spectrum is :
The scope of functions of Technical Support department also includes the preparation of demonstration systems, creation of step-by -step instructions for the initial start-up of systems, technical manuals in Greek Language etc.
You can contact Technical Support by phone (+30 210 6864777) or send a Support Request
In case a customer’s problem cannot be solved, then it is escalated to Siemens Headquarters for Technical Support in Germany, Daily operational, hours: (8:00 - 18:00)In Emergency Case, there is a possibility to have a fast response from Siemens Germany within 15min (prioritization). For this service you have to use the Siemens Industry Service Card for Technical Support premium services 24 hours a Day. The order numbers are:
9LF1110-6DA11-1AA1 - Priority for 1 Case
9LF1110-6DA11-5AA1 - Priority for 5 Cases
9LF1110-6DA11-1BA1 - Priority for 10 Cases
9LF1110-6DA12-1AA1 - Premium for 1 Case
9LF1110-6DA12-5AA1 - Premium for 5 Cases
9LF1110-6DA12-1BA1 - Premium for 10 Cases
The communication phone number is +49 (0)911 895 7 222 and the fax number is +49 (0)911 895 7 223